TelePA

TelePA, was set up by Judith Ludovino and  Jayne Gooch, in July 2004.

The company is run from a site in Wells and makes full use of flexible working and teleworking.

TelePA provide virtual PA services to a wide range of business clients. This includes telephone enquiry management, diary management (using a broadband enabled ‘live’ diary management system to avoid double bookings), event organisation, sales administration and order taking.

Judith says ‘’Broadband technology has been absolutely central to what we do at TelePA. Through broadband and remote working, we are able to deliver a seamless service to our clients, many of whom run businesses that necessitate being away from the office much of the time. For example, our clients include a hot air balloon service, a private medical practice, a driving tuition franchiser and several business people who travel widely overseas.’

‘What we have seen is that our clients who have embraced broadband and are now carrying out flexible working are more profitable, they are increasing productivity and are also having a better quality of life with improved work life balance.  We are able to provide them with everything they need to present a professional image to their customers at all times and ensure they never miss a sales enquiry or a business opportunity.’

TelePA is an ambitious young company and is focussed on achieving growth through enabling flexible working arrangements for its staff.

Judith says ‘We are set to expand the size of the business, thanks to smart use of the latest technology., telecommutng and remote computer access.

actnow flex have helped TelePA to invest in a VoIP telephony system, (voice over the internet). The VoIP system has also been part-funded by Connecting Somerset. Project Director, Dave Cornish, says ‘We are delighted to help TelePA move their business forward through helping them take advantage of the latest internet technology., improving productivity.”

Judith says ‘Up until now, we have used a conventional telecommunications system. What VoIP will enable us to do is grow the business through using outworkers who will be teleworking. It would have cost a huge amount to set up a system with comparable functionality using a conventional telecommunications system.

‘However, with VoIP, we will be able to create an integrated system whereby outworkers based at their own homes will have calls directed to them for certain key accounts. Through making use of this technology and teleworking, we will be able to grow to a substantial size of business without having to go to the expense of taking on larger premises.’

TelePA currently employ two full time and five part time staff. They intend to more than double their numbers by June 2008, creating an additional eight sites, each staffed by an outworker who is teleworking.

In the following year, TelePA intend to expand to establish a further thirty sites as part of the virtual team.

Judith says ‘The future for us is very bright indeed. This is largely down to the fact that we are embracing the potential of broadband and the Internet to allow us to create a radical new business  model through flexible working, increasing productivity.

www.telepa.co.uk